Issue detection for routing assistance requests

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9686406
APP PUB NO 20170171389A1
SERIAL NO

15052271

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Importance

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Abstract

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An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Balarajan, Paul Sanjeev Bellevue, US 5 22
Johnson, Warren Sammamish, US 26 183
Lopez, Matt J Seattle, US 5 22

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