Resource partitioning for routing on-demand services

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United States of America Patent

PATENT NO 9654639
SERIAL NO

14995596

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Abstract

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An issue is identified based on context information and a state of engagement of a user. The issue is matched against an agent based on agent capabilities exposed by the agent. Feedback information is used to generate a reputation metric for the agent.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Balarajan, Paul Sanjeev Bellevue, US 5 22
Johnson, Warren Sammamish, US 26 183
Lopez, Matt J Seattle, US 5 22
Siow, Andy Kwan Jin Bellevue, US 2 7
Syed, Masroor Hussain Mill Creek, US 4 15
VanDoren, Brian T Redmond, US 1 6

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