Context generation for routing on-demand services

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United States of America Patent

PATENT NO 10275775
APP PUB NO 20170169437A1
SERIAL NO

14965537

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Abstract

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Context information, indicative of a tenant's engagement with a multi-tenant service, is obtained. An engagement state for the tenant is determined and the context information, and engagement state, are correlated to an issue to be addressed. A user experience is conducted, based upon the likely issue to be addressed.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Balarajan, Paul Sanjeev Bellevue, US 5 22
Johnson, Warren Sammamish, US 26 183
Lopez, Matt J Seattle, US 5 22
Siow, Andy Kwan Jin Bellevue, US 2 7
Syed, Masroor Hussain Mill Creek, US 4 15
VanDoren, Brian Redmond, US 1 1

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