Importance

Loading Importance Indicators...

Abstract

Technologies for enabling real-time support for requests (e.g., onboarding requests, support requests, managing requests, troubleshooting requests, etc.) based at least in part on contextual data are described. The technologies described can receive a request associated with a product and/or a service and determine contextual data associated with the request. The contextual data can define a status of an application associated with the product and/or the service. Additionally, the technologies described can include determining support providers for supporting the request based partly on the contextual data and generating task data associated with the request. The task data can include the contextual data. The technologies described can further include sending the task data to devices corresponding to the support providers, determining that an individual support provider of the support providers accepts the request, and causing a display of a graphical element indicating that the individual support provider accepts the request.

Loading the Abstract Image...

First Claim