CONTEXT-AWARE SUPPORT INTEGRATION
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United States of America Patent
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app pub date -
Sep 30, 2015
filing date -
Sep 30, 2015
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Abstract
Technologies for enabling support providers to integrate into a support application and provide real-time support for requests based at least partly on authorizations associated with the support providers are described. The technologies described can access authentication data associated with support providers. The technologies described can receive a request associated with a product and/or a service and determine contextual data associated with the request. The technologies described can determine authorization data associated with support providers, determine support providers for supporting the request based partly on the contextual data, determine that the support providers are authorized to receive the request, and generate task data associated with the request. The technologies described can further include sending the task data to devices corresponding to the support providers, determining that an individual support provider accepts the request, and causing a display of a graphical element indicating that the individual support provider accepts the request.
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